Questions & Answers
FAQ - Merchant Accounts
- What are the steps that I need to take to start using PSiGate's eCommerce solutions for my business?
- Once we have chosen PSiGate eCommerce solutions, how long does it take to get set up?
- Are sales limited to just Canada and the US?
- Can a Canadian merchant sell in US dollars?
- Does PSiGate support US merchants.
- What company name will appear on my customers' billing statement?
- Does PSiGate enforce minimum and/or maximum transaction amounts.
- Is a virtual terminal included with every PSiGate account.
- Are there types of merchants that PSiGate does not accept?
- Are reports provided with my PSiGate account?
- How are merchants notified of successful transactions?
What are the steps that I need to take to start using PSiGate's eCommerce solutions for my business?
If you are ready to begin the sign up process, the first thing you need to do is fill out the application on our web site. Once it is completed, download it, print it out, sign it and fax it to PSiGate at (416) 360-1735. This will begin the approval process.
If you have additional questions, contact sales at 1-877-374-9444 option 3.
If you have developed your own eCommerce solution, check out our tech support page for integration information. If you are interested in storefront or shopping cart software, click here for a list of eCommerce products integrated with PSiGate.
The next step is to get your store set up on our system and test to make sure every aspect is running smoothly. Every PSiGate merchant and prospective merchant has full access to our test account. Once testing is completed, your account is live and when you are satisfied that you are ready to go 'live', PSiGate will put your store online and notify you that you are ready to begin doing business on the Internet.
Once we have chosen PSiGate eCommerce solutions, how long does it take to get set up?
The PSiGate application approval process can take up to 7-10 business days.
Are sales limited to just Canada and the US?
Our merchants can sell to any valid cardholder in any country in the world contingent on your own merchant defined fraud settings.Can a Canadian merchant sell in US dollars?
Yes! Our Canadian merchants have the choice of processing in Canadian and/or US dollars. Merchants simply need a business bank account at any Canadian bank. The bank account must be in the same currency as being transacted on the website. There is no currency conversion because we deposit like funds into like accounts. Therefore, our merchants do not lose anything during a currency conversion.Does PSiGate support US merchants.
Yes! PSiGate provices gateway and/or merchant account services to US businesses. If you would like to use our gateway services and you already have your own internet merchant account, uour merchant account provider will have to ensure your merchant accounts can be processed through either the Vital or FDMS-Nashville processors. You should contact your merchant account provider for verification.
If you require a merchant account contact our sales dept at 905.567.4000 x227 for more information.
What company name will appear on my customers' billing statement?
This is a very important point many merchants don't initially consider. Unlike third-party processors, your company name and only your company name appears on your customers' billing statements. This eliminates all confusion when your customers receive their monthly credit card statement. Your customer expects to see your company name on the their billing statement. This provides your company with additional credibility.Does PSiGate enforce minimum and/or maximum transaction amounts.
You may process transactions for as small an amount as needed. There are no minimum requirements. PSiGate works with each individual merchant to set and establish maximum amount requirements.Is a virtual terminal included with every PSiGate account.
Yes! Whether your business is reliant on phone or mail orders, or you just require the ability to process credit card orders on the spot, with our eTerminal we have your solution. Our eTerminal is included with every PSiGate online processing solution however it can be a standalone solution for merchants that do not have a website.Are there types of merchants that PSiGate does not accept?
Yes, there are several business types for which we do not offer processing. This is due to the higher risks generally associated with these types of businesses.
- Adult Sites
- Internet Gaming
- Pyramid or MLM Sales
- Alcohol, Firearms or Drugs
- Drug Paraphernalia
- Prepaid telephone services, including calling cards and long distance
- Good/Services prohibited by law or card associations
There may be others as well. If you are unsure about your type of business, please contact our sales department at 1-877-374-9444 option 3.
Are reports provided with my PSiGate account?
PSiGate provides full real-time transaction reporting to each of our merchants. Our reports consist of detailed transaction and summary reports. Also, with our reporting tools, merchants confirm shipment of goods (Post-Authorizations), process credits (refunds) and manage their own fraud rules. Our batch reports provide our merchants with both a summary by card type and transaction detail to help balance accounting records.
How are merchants notified of successful transactions?
For each transaction, if you do not send your own unique order number, PSiGate assigns a unique order number. Upon approval, by default, PSiGate sends both the merchant and your customer an email receipt. These receipts will reference the unique order number. These email receipts are also completely merchant configurable.