FAQs

You have questions? We have answers! Take a look at our FAQs below. If you don’t find what you’re looking for, feel free to contact us at 1-877-374-9444 and we’ll get you the answer you need.

Getting Started – The Basics



A merchant account is an intermediary account that captures and holds funds generated from Credit Card and Debit Card Sales.  From there, they are released to your business’s bank account.


A payment gateway works with your shopping cart to collect payment details from your customers.  The gateway securely transmits the card information through our processor and we generate an “approved” or “declined” message in real time.  This is how you connect your website, your customer’s payment method and all the involved financial institutions.

PSiGate’s Payment Gateway supports the following payment methods:

  • VISA
  • VISA DEBIT
  • MASTERCARD
  • AMEX US
  • AMEX CANADA
  • Interac Online


You can accept payments in Canadian and US Dollars.


You can apply online for one of our packages or you can contact us for more details or to build a custom plan.


It usually takes 24-48 hours to review your application. An underwriter will contact you to discuss your application and take you through the next steps in the set up process.

You will need the following documentation:

  • Your company’s business registration/license or Articles of Incorporation
  • An embossed VOID cheque for a business bank account for each currency you require


Please click here to review a list of the top shopping carts that we integrate with. If you are using another shopping cart, or creating a custom solution, please contact us to discuss the procedure for integration.


PSiGate works with thousands of businesses in Canada and the United States. Unfortunately, we are unable to service businesses that are registered outside of North America at this time.


Yes!  PSiGate is compatible with most Canadian Merchant Accounts.  Please contact us today to find out if your merchant account is compatible and for a free “Gateway-Only” quotation.

Yes! Just ensure that your merchant account can be processed through one of the following:

  • FDMS Nashville (ENVOY)
  • FDMS South (NABANCO)
  • TSYS

Better yet, contact us today to learn about our aggressive rates for US merchant accounts.

The following types of businesses are prohibited:

  • Pornographic /Adult material
  • Alcohol, Illegal Drugs, Tobacco, Nicotine
  • Drug Paraphernalia
  • Firearms and Ammunition Sales
  • Collection agencies or firms involved in recovery of past due receivables.
  • Online Gambling
  • Multi-Layered Marketing Program Sales
  • Offshore/Remote IT Tech Support Companies
  • Any service providing peripheral support of illegal activities.

 

Solutions and Pricing


Our approach to pricing is simple.  We believe that each business is different and have different needs when it comes to pricing.  Our merchant accounts are qualified for eCommerce, so there are no hidden “non-qualified” or “differential fees.”  Our Sales Consultants will work with you to develop a pricing model that makes the most sense for your company. For more information on how pricing works click here.


With our Virtual Terminal, you can turn any device with an internet connection and a web browser (Desktop, Tablet, Laptop, Mobile Device) into a credit card payment terminal at a fraction of the price of a point-of-sale terminal. The Virtual Terminal allows you to process secure, real-time credit card payments online – all you need is a web browser with an internet connection.  For more information on our Virtual Terminal click here.


PSiGate Mobile Swipe allows you to accept credit card payments via your Samsung Smartphone.  Our swipe hardware combined with our intuitive app make accepting payments on the go easy.  For more information on Mobile Swipe click here.


Recurring billing allows a merchant to automatically bill their customer on a regular interval. Recurring billing is included with all PSiGate accounts at no extra charge. For more information click here.

 

Funding


Generally, we fund our merchants on a daily or a weekly interval. The funding schedule will be determined by an underwriter based on the nature and model associated with your e-commerce business.


Canadian merchants can use any Canadian bank. We are unable to fund personal accounts. The account must be under your businesses name. US merchants can use any major American bank. Again, the account must be under your businesses name.

 

Technical Support


Our experts and local technical support can assist you with getting set up with our gateway solution. Please contact support@psigate.com or give us a call at 1-877-374-9444 and we will be happy to assist.


Please contact support@psigate.com or give us a call at 1-877-374-9444 and we will be happy to assist.


Please email merchant.services@psigate.com or call 1-877-374-9444.  Please be sure to provide your CID number in the email subject line.